Total – Ghana

by admin on April 23, 2010

Project title: Total – Ghana

Location: Accra, Ghana

Host organization URL:

Total, a French-based multinational energy company, has a Refining & Marketing branch subsidiary in Ghana, with 212 service stations in the country’s 10 regions. MIT Sloan G-Lab Team will study the operations, particularly the supply chain management, of Total in Africa, and generate a report on the application to global healthcare delivery with the overarching goal of generating new insights and ideas for improving the distribution of and access to health supplies and health care services.

Student team: Todd Reid, Liz Roaldsen, Sandra St Fleur (2009-2010)

The Goal: Identify opportunities that bring Total’s logistics and supply chain to bear on healthcare delivery improvement in Ghana.

Project Overview: As businesses, Total Petroleum Ghana Ltd (TPGL), an oil marketing company, and Ghana Health Services (GHS), a healthcare delivery system, could not be any different. Yet, because both organizations focus on the delivery of goods and services to customers, their supply chains – along with the challenges embedded within those chains – are strikingly similar. The purpose of our field research is to examine TPGL’s operations and internal culture that enables the company to continually and successfully overcome the challenges imposed upon its logistics and supply chain structure. By understanding how TPGL addresses these challenges, we extract their best practices to explore opportunities for improving the supply chain of Ghana’s healthcare delivery system. Research findings and subsequent recommendations are intended to spark the imagination of stakeholders across multiple sectors, inspire them to see GHS supply chain challenges with “fresh eyes”, and begin a dialogue around improvement.

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